Managing and Leading a Millennial Workforce
Industry Focus
Thought Leadership
20 Sep 2017
By Peter Lucus, General Manager, The Westin Grande Sukhumvit Bangkok and Benjamin Krieg, General Manager, Novotel Bangkok Sukhumvit 20 & Director, Australian-Thai Chamber of Commerce
Today’s hotelier, armed with a savvy sense of operations and sales & marketing attributes, must now focus on a rising global industry trend – the Millennial Workforce and the unique nature of the skill set of Generation Y’s, and how best to manage and motivate them in the demanding 24/7 occupation that is the hotel industry. Millennials (also known as Generation Y) are the demographic cohort following Generation X. Demographers and researchers typically use the early 1980s as starting birth years and the mid-1990s to early 2000’s as ending birth years. Marriott International does a lot in this regard, in Thailand they have the Marriott Thailand Millennial Business Council, whereby each hotel has a Millennial representative (at management level) reporting to a Hotel GM in market who coordinates all members. In this quarterly forum, goals are formulated with regards to developing the skills of young Millennial managers as well as compiling information on how to best obtain the necessary leadership factors to retain and keep Millennial’s motivated in a highly competitive industry (with no shortage of job opportunities). AccorHotels another global leader in hospitality are addressing the ever growing percentage of Millennials in the workforce not only on a local level, but also from a Global standpoint. A recent initiative lead by Sébastian Bazin, Global Chairman and CEO was the introduction of a ‘Shadow Comex’ (Executive Committee) whereby 12 Millennial’s made up of 6 men and 6 women under the age of 35 was created in order to provide additional insight into strategic decisions, collaboration of ideas and projects including access to the agenda of the Executive Committee monthly meetings and able to suggest topics for discussion, helping shape the direction of AccorHotels for tomorrow. This structure has been replicated in different ways by AccorHotels properties and regions all around the world, be it working groups, teams or discussion groups at a regional or hotel level. Through actively engaging and implementing suggestions and recommendations of this generation, employee engagement increases and as a direct result, turnover within this generation of employees decreases, which remains one of the largest costs in the workplace. There is an estimated 80 million young Americans who belong to the so-called millennial generation, roughly aged between 18 to 35. By next year, they are expected to comprise 36% of the U.S. workforce, and by 2020, millennials will be nearly half of all workers. What has become evident is that Millennials are best motivated by several factors including :
Today’s hotelier, armed with a savvy sense of operations and sales & marketing attributes, must now focus on a rising global industry trend – the Millennial Workforce and the unique nature of the skill set of Generation Y’s, and how best to manage and motivate them in the demanding 24/7 occupation that is the hotel industry. Millennials (also known as Generation Y) are the demographic cohort following Generation X. Demographers and researchers typically use the early 1980s as starting birth years and the mid-1990s to early 2000’s as ending birth years. Marriott International does a lot in this regard, in Thailand they have the Marriott Thailand Millennial Business Council, whereby each hotel has a Millennial representative (at management level) reporting to a Hotel GM in market who coordinates all members. In this quarterly forum, goals are formulated with regards to developing the skills of young Millennial managers as well as compiling information on how to best obtain the necessary leadership factors to retain and keep Millennial’s motivated in a highly competitive industry (with no shortage of job opportunities). AccorHotels another global leader in hospitality are addressing the ever growing percentage of Millennials in the workforce not only on a local level, but also from a Global standpoint. A recent initiative lead by Sébastian Bazin, Global Chairman and CEO was the introduction of a ‘Shadow Comex’ (Executive Committee) whereby 12 Millennial’s made up of 6 men and 6 women under the age of 35 was created in order to provide additional insight into strategic decisions, collaboration of ideas and projects including access to the agenda of the Executive Committee monthly meetings and able to suggest topics for discussion, helping shape the direction of AccorHotels for tomorrow. This structure has been replicated in different ways by AccorHotels properties and regions all around the world, be it working groups, teams or discussion groups at a regional or hotel level. Through actively engaging and implementing suggestions and recommendations of this generation, employee engagement increases and as a direct result, turnover within this generation of employees decreases, which remains one of the largest costs in the workplace. There is an estimated 80 million young Americans who belong to the so-called millennial generation, roughly aged between 18 to 35. By next year, they are expected to comprise 36% of the U.S. workforce, and by 2020, millennials will be nearly half of all workers. What has become evident is that Millennials are best motivated by several factors including :
- Explaining the company vision and reasons behind strategic decisions
- Prioritising community service within the business
- Quick step career progression and titles
- Give encouragement and regular feedback
- Offering flexibility in when and where they work
- Provide education and development
- Give them time for personal projects
- Access to Senior Management
Peter Lucas | General Manager, The Westin Grand Sukhumvit Bangkok
Benjamin Krieg | General Manager, Novotel Bangkok Sukhumvit 20 & Director, Australian-Thai Chamber of Commerce
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