Member News

January 14, 2021

MALAYSIA AIRLINES’ TICKET CHANGE FLEXIBILITY DUE TO MOVEMENT CONTROL ORDER (MCO) 2.0

Following the second phase of the Movement Control Order and interstate travel ban imposed by the Malaysian Government from 13th January to 26th January 2021, Malaysia Airlines is offering all affected passengers the flexibility to rebook their travels with a one-time fare difference and service fee waiver applied. 

The ticket change flexibility is applicable wholly for domestic travel within Malaysia from 13th January 2021 to 26th January 2021. 

All rebooked/revised travel requests must be made on or before 30th June 2021 for travel to be completed by 31st December 2021. 

All subsequent changes for deferred/new travel dates will reflect the current available fare. The ticket change flexibility as above however, does not apply to international tickets that include a domestic sector for example, London – Kuala Lumpur – Kuching routes. 

If you wish to cancel your flight, you can convert your ticket into a travel voucher/open ticket (applicable for all types of tickets except redemption tickets). This travel voucher/open ticket can be used for your next travel before/on 31 December 2021. 

For those with redemption tickets, the options in the form of a full refund or a travel voucher is not applicable. Enrich members will be allowed to have their ticket open dated, with travel to be rebooked by 30th June 2021 and journey to be completed by 31st December 2021. 

To rebook or more for information, please contact us via the channels below:

  • MHbiz Pro (For partners utilising Malaysia Airlines’ self-managed booking portal)
    • Email mhbizpro@malaysiaairlines.com 
  • MHbiz Plus (For partners managing their corporate bookings via appointed travel agents)
    • Contact your appointed travel agents/TMCs

Note: EMD & Travel Vouchers are non-transferable. Only the passenger named on the document may utilise it for further transportation (amount on EMD/Travel Voucher cannot be used for multiple passengers/tickets).

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